Lakeshore Fiber
Privacy Policy

Version 1.0 2/27/25

Lakeshore Fiber is committed to maintaining your privacy. This Privacy Policy and agreement (our “Privacy Policy) specifies the personal information that we offer and identifies how we handle this personal information, including procedures on the collection, use and disclosure of Your information when You access our website, platform, Services, and mobile applications (the “Services”). The Privacy Policy also informs You about Your privacy rights and how the law protects You. Lakeshore Fiber’s website (“Website”) and its mobile app (“App”) is the online platform used to provide information about our broadband Services.

We use Your Personal data to provide and improve Lakeshore Fiber Services. By using our Services, You agree to our Privacy Policy, which replaces any earlier Privacy Policy.

We collect and use information in accordance with this Privacy Policy. By accessing, searching, browsing, and using the Website and/or the App, you acknowledge that you have read, understood, and agree to be bound by the terms of our Privacy Policy. Contact us with any questions. If you do not agree with the terms of the Privacy Policy and this Agreement, please do not use the Services.

CONSENT: PLEASE READ THIS PRIVACY POLICY CAREFULLY.

Your Consent to The Terms Of This Privacy Policy Creates Legal Obligations. If You Do Not Agree With The Terms Of This Privacy Policy, Please Refrain From Using Our Website, Platform, Services And Mobile Application. This Policy Must Be Read In Conjunction With Our Service Agreement Which Is Incorporated By Reference Herein. If Any Conflict Exist Between The Service Agreement And This Privacy Policy, This Policy Controls.

1. Definitions

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. For the purposes of this Privacy Policy:

  1. Account means a unique account created for You to access our Services or parts of our Services.
  2. Affiliate means any related entity, contractor, or subcontractor that we use to provide Services to You.
  3. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Lakeshore Fiber, 19381 M-68 Onaway, Michigan 49765.
  4. Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, collecting details of Your browsing history on that website among its many uses.
  5. Device means any device that can access the Services such as a computer, a cellphone, or a digital tablet.
  6. We, Us, or Our refers to Lakeshore Fiber.
  7. Personal Identifiable Information refers to any information that could reasonably be used to identify you, including your name, e-mail address, physical address, birth date, financial information, telephone number, photographs, apps you have installed or downloaded, and analytics of information collected on the Website or App, or information that could be used to identify You.
  8. Other Information refers to information that does not identify you, including but not limited to technical information about your devices, system or software, your access of any of our Services, including our Webpage, or App when you visit our Website, App, or Platform, and any other Services we provide.
  9. Services refers to our website, platform, mobile applications, broadband internet, and related applications/tools used to provide the functionality.
  10. Services Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Services, to provide the Services on behalf of the Company, to perform services related to the Services or to assist the Company in analyzing how the Services are used.
  11. Usage Data refers to data collected automatically, either generated by the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit).
  12. Website refers to https://www.lakeshorefiber.com
  13. You or Your means the individual accessing or using the Service, or any company, or other legal entity accessing or using our Services.
  14. Usernames and Passwords. Our users will use usernames and passwords that allow access to services. Anyone that uses your username and password will be treated as an authorized user. We will provide any signed in as an authorized user with the same rights and privileges as the original authorized user and you will be responsible for any charges incurred while using your password. You should keep your username and password confidential and do not provide this information to anyone who could use this information without your consent; if you suspect someone is using your information without permission or inappropriately you must notify us immediately.

2. Collecting and Using Your Personal Data

2.1. Types of Data Collected

2.1.1. Personal Identifiable Information

While using Our Services, We may ask You to provide Us with certain Personally Identifiable Information that can be used to contact or identify You. We may also collect Information about you from the following sources:

  • Information we receive from you on applications or other forms, such as your name, address, social security number, tax identification number, asset information, and income information;
  • Information we receive from you through our Internet websites, such as your name, address, email address;
  • Internet Protocol address, the website links you used to get to our websites, and your activity while using or reviewing our websites;
  • Credit Card information; and
  • Information we receive from consumer or other reporting agencies and publicly recorded documents.

2.1.2 Other Information

Other Information is non-Personally Identifiable Information collected automatically when using Our Services such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Website or App Services through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Website or App Services when You access these Services by or through a mobile device.

2.2. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Services and store certain information. Tracking technologies include beacons, tags, and scripts to collect and track information and to improve and analyze Our Services. The technologies We use may include:

  • Cookies or Browser Cookies. A Cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Website or other Services. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Website may use Cookies.
  • Web Beacons. Certain sections of our Website, our App, other Service and/or our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Us, to count users who have visited those pages, to opened an email, and for other related Website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with Services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the Services that You have asked for cannot be provided, and We only use these Cookies to provide You with those Services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

2.3 Use of Your Personal Data

The Company may use Personal Identifiable Information for the following purposes:

  • To provide and maintain our Services, including to monitor the usage of our Services.
  • To manage Your Account: to manage Your registration as a user of the Services. The Personal Identifiable Information You provide can give You access to different functions of the Services that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and purchase of products or Services You have purchased or of any other contract you have with Us.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted Services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, Services, and events which we offer, similar to those you have already purchased or enquired about unless You opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Services users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, Services, marketing, and your experience.

We do not disclose Personal Identifiable Information to unaffiliated third parties and we do not sell or disclose your Personal Identifiable Information to unaffiliated third parties unless you consent to such disclosures. We may share Your personal information in the following situations:

  • With Services Providers: We may share Your personal information with Services Providers to monitor and analyze the use of our Services, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates or Our employees, in which case we will require those Affiliates and Our employees to honor this Privacy Policy. Affiliates may include Our parent company and any other subsidiaries, joint venture partners, employees, or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, Services, or promotions.
  • With other users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed.
  • With Law Enforcement Agencies: We may share your Personally Identifiable Information if we have reason to suspect that you may be at risk of harm, or that you are harming, interfering with, or may harm or interfere with others or violating the legal rights of others, or, to the extent we believe we are required to do so by law.
  • Other Purposes: The Company may disclose Your Personal Data if we believe that such action is necessary to:
    • A. Comply with a legal obligation.
    • B. Protect and defend the rights or property of the Company.
    • C. Prevent or investigate possible wrongdoing in connection with the Services.
    • D. Protect the personal safety of Users of the Services or the public.
    • E. Protect against legal liability.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

2.4 Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Services, or We are legally obligated to retain this data for longer time periods.

2.5 Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

3. Access to Personal Information/Requests for Correction, Amendment, or Deletion of Personal Information

As required by applicable law, we will afford you the right to access your Personal Information, under certain circumstances, to find out to whom your Personal Information has been disclosed, and request correction or deletion of your Personal Information. Our current policy is to maintain customers’ Personal Information for no less than your state’s required record retention requirements for the purpose of handling future coverage claims. For your protection, all requests made under this section must be in writing and must include your notarized signature to establish your identity. Where permitted by law, we may charge a reasonable fee to cover the costs incurred in responding to such requests. Please send requests to:

Lakeshore Fiber – Legal Department
19381 M-68 Onaway,
Michigan 49765

4. Disclosure of Your Personal Data

4.1. Business Transactions

If the Company engages in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

4.2. Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

6. Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

7. Links to Other Websites

Our Services may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or Services.

8. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on our website: https://www.lakeshorefiber.com You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted.

9. Summary of Arbitration Provisions

BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF USE, INCLUDING CHOICE OF LAW, ARBITRATION AND VENUE. SPECIFICALLY, YOU AGREE TO ARBITRATE ANY AND ALL CLAIMS, INCLUDING ALL STATUTORY CLAIMS, AND ANY STATE OR FEDERAL CLAIMS. BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE GIVING UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION, MASS ACTION, MASS ARBITRATION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM OR CLAIMS. ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR USE OR PURCHASE OF PRODUCTS OR SERVICESS THROUGH THE WEBSITE OR SERVICESS WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. ALL CLAIMS SHALL BE DECIDED BY ONE ARBITRATOR APPLYING MICHIGAN LAW PURSUANT TO THIS PROVISION AND THE COMMERCIAL ARBITRATION RULES AND PROCEDURES OF THE AMERICAN ARBITRATION ASSOCIATION CONDUCTED IN MICHIGAN.

10. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Legal Department
19381 M-68
Onaway, Michigan 49765