Fiber Internet FAQs | Lakeshore Fiber

Q: Why should I switch to Lakeshore Fiber internet?

Lakeshore Fiber brings you fast, reliable internet with friendly, USA-based support and a commitment to great service. Plus, it’s all at a price that makes sense! You’ll be glad you made the switch.

Q: What download and upload speeds can I expect with Lakeshore Fiber internet service?

With Lakeshore Fiber, upload and download speeds are the same. For our 1G service, both are up to 1 gigabit per second, so you get fast speeds for both downloading and uploading!

Q: How reliable is fiber internet compared to cable during bad weather?

Fiber optic cables are made of glass, not metal like cable lines, which means they’re less prone to interference. Plus, with fewer electronics in the field, the network keeps running even during a power outage.

Q: How will I be contacted once fiber is available in my area?

Just share your contact info on the Lakeshore Fiber website , and we’ll reach out by email or phone as soon as service is available in your area. Then you can decide if you’d like to sign up!

Q: How do I know when fiber internet is available in my service area?

You can check on availability progress at any time on the Lakeshore Fiber website. Choose the Tab on the top of the main page called Availability & Status .

Q: How do I terminate my service?

Please give the Lakeshore Fiber Business Office a call and let them know you’d like to cancel your service. They’ll stop your service and payments and provide details on how to return your equipment.

Q: Can I use fiber internet for multiple devices without slowdowns?

Yes! Many devices can easily be supported by the 1 Gig network without slowing down. Just to clarify, we’re talking about devices, not people. According to the Federal Communications Commission (FCC), the average home in 2023 has around 17 connected devices.

General FAQs

What is fiber internet, and how is it different from cable internet?

Fiber internet, sometimes called Fiber-to-the-home (FTTH) internet, is possible when the entire local network is made from fiber optic cable and is running Fiber Optic protocols. Cable networks use COAX cable or a mix of fiber and COAX cable in their networks. This difference in cabling and electronics provides the following:

Difference in Fiber and Cable Internet
	Fiber	Cable
Speed	Faster download and upload speeds	Slower upload speeds
Speed	Download and Upload speeds are the same and match what you pay for	Download speeds are estimated, Upload speeds are much slower.
Reliability	More reliable	Less reliable
Latency	Low latency	More susceptible to interference
Transmission	Uses light pulses	Uses electric signals

Why should I switch to Lakeshore Fiber internet?

What download and upload speeds can I expect with Lakeshore Fiber internet service?

How reliable is fiber internet compared to cable during bad weather?

How will I be contacted once fiber is available in my area?

How long does it take to install fiber internet at my home or business?

Installation is a simple 2-step process. First, we’ll install the "drop," which connects the Lakeshore Fiber network from the power poles to the outside of your home. You don’t need to be present for this step. Then, we’ll schedule the in-home installation, where you’ll need to be there to make sure everything meets your expectations. The in-home install usually takes less than 2 hours, depending on the setup.

How do I know when fiber internet is available in my service area?

How do I terminate my service?

What is the difference between upload and download speeds?

What's the difference between upload and download speeds?
Connection Type	Download Speeds	Upload Speeds
Fiber Internet	100-10,000 Mbps	100-10,000 Mbps
Cable Internet	25-1,200 Mbps	5-500 Mbps
DSL Internet	0.5-140 Mbps	Up to 1.5 Mbps
Satellite Internet	Up to 100 Mbps	Up to 3 Mbps
Upload and download speeds refer to different types of internet activities you do and how fast you can do them. A download is data you receive from the internet, while an upload is data you send to the internet.

Home Internet FAQs

Can I use fiber internet for multiple devices without slowdowns?

How does fiber internet improve online gaming?

What does the installation process involve for residential fiber internet?

Installation is a simple 2-step process. First, we’ll install the "drop," which connects the Lakeshore Fiber network from the power poles to the outside of your home. You don’t need to be present for this step. Then, we’ll schedule the in-home installation, where you’ll need to be there to make sure everything meets your expectations. The in-home install usually takes less than 2 hours, depending on the setup.

Do you have data caps or limits with your fiber home plans?

How do I pay my Lakeshore Fiber internet bill?

All bills are paid online through the customer portal. You will be able to create a ID and password to access not only your billing information and pay your bill, but also view your past interactions with Lakeshore Fiber. If you setup Auto pay for your account, you will save $5 per month and will not need to worry about logging in each month to pay. Acceptable forms of payment are a credit card, a debit card, or an ACH transaction using your checking account.

Do I have to pay my bill using my credit card?

All payments for Lakeshore Fiber internet service will be made through a portal that you will be able to access using an assign user ID and Password. Acceptable forms of payment are a credit card, a debit card, or an ACH transaction using your checking account. You can save $5 a month by setting up autopay, and not having to access the payment portal again unless you want to review your payment history or change your form of payment.

How do I report a Fiber Internet outage?

How do I get support for a fiber internet issue?

Do you offer plans for seasonal residents?

What happens if I do not pay my bill on time?

Will I need an extender to get full home coverage?

Business Internet FAQs

How does fiber internet benefit my business compared to cable or DSL?

What is the difference between Commercial and Small Business internet service?

What internet speed options do you offer for businesses?

Can fiber internet support high-bandwidth activities like video conferencing and large file sharing?

Is your business fiber internet scalable as my company grows?

Do you offer static IP addresses with your business internet plans?

What customer support options are available specifically for businesses?

How will I be contacted once business fiber internet is available in my area?

How do I get support for a business fiber internet issue?

What happens if I do not pay my bill on time?

eero Routers and Mobile App FAQs

What size area does the Lakeshore Fiber router (eero 7) cover at home?

What size area does the eero 7 Pro cover for business service?

How do I set up or change my settings in the eero mobile app?

How do I update my security settings in the eero app?

What router is included with Lakeshore Fiber service?

Where can I learn about advanced features of the eero router?

Frequently Asked Questions

General FAQs

Home Internet FAQs

Business Internet FAQs

eero Routers and Mobile App FAQs

Frequently
Asked Questions