🎉 Welcome to the Lakeshore Fiber Family!

Thank you for choosing Lakeshore Fiber. We're excited to bring fast, reliable fiber internet to your home and help keep you connected to what matters most.

✅ Your Order Has Been Received

Your order has been successfully submitted, and our team is preparing the next steps.

What Happens Next?

  1. Order Review
    Our team will contact you at the number provided to review and finalize your order. If you'd like to expedite your order, feel free to contact us during normal business hours at (989) 321-9889, ext. 1.
  2. Installation of Fiber to the Home
    An authorized Lakeshore Fiber team member will arrive in the coming days to attach a fiber drop and connection point to your home. You do not have to be home for this step, however, if you wish to be home during this step, simply give us a call and we'd be happy to accommodate.
  3. Installation of Fiber within the Home
    On the day of your scheduled appointment, a Lakeshore Fiber technician will arrive within the scheduled window to install a fiber from the connection point outside to the final location of your equipment within the home.

Please note: if your utility services are underground, you may notice a temporary fiber line on your property. Rest assured that we will return to properly bury the fiber line once your other utility providers have marked the ground appropriately, making it safe for us to bury. This typically happens within 14 days, or sooner, following service activation.

💻 Save Time and Manage Your Account Online!

To expedite your order review, we recommend setting up your customer portal. To register for the customer portal, please click here.

In the Portal You Can:

  • View Invoices
  • Make Payments
  • Update Account Information
  • Enroll in Auto Pay
  • Access Account Documents

Please note: Lakeshore Fiber only accepts payments online or over the phone - we do not accept cash or personal checks at this time.

💰 Save With Auto Pay!

Enroll in Auto Pay and receive a $5 monthly discount on your service.
If you've already signed up for Auto Pay within the customer portal, any eligible discount will automatically be applied to your account.
Please note: to take full advantage of the discount, we recommend adding Auto Pay prior to your scheduled installation.

🧾 Understanding Your First Bill

Your first invoice is due within 7 days of service activation and may include prorated charges depending on your activation date.
After your first billing cycle, invoices are emailed on the 21st of each month and due on the 28th.
Please note: Lakeshore Fiber is paperless and all statements will be sent to the email on file.

Activated Before the 21st?

You'll receive an invoice for a prorated amount covering services until the end of the current month.
On the 21st, you'll receive another invoice for next month's full service charges.

Activated On or After the 21st?

You'll receive an invoice for the prorated amount covering services until the end of the current month + next month's full service charges.

⭐ Tell Us About Your Experience

Your feedback helps us improve and continue delivering the best experience possible.

🔹 Leave a Google Review

Need Help?

Our friendly local team is here for you.
📞 (989) 321-9889
🕒 Monday-Friday, 8:00 AM-5:00 PM
Whether you have questions about your installation, billing, Auto Pay, or account access, we're happy to help.

Welcome Aboard!

Thank you for choosing Lakeshore Fiber. We look forward to keeping you connected.
The Lakeshore Fiber Team